PLANS AND BILLING
What happens if a subscription payment fails?
A failed renewal does not immediately delete data or remove the organisation from the workspace.
Past-due status
When Stripe reports a failed payment, Billing shows that the subscription needs attention and Rota Generator notifies users who can manage billing. Paid-plan access remains available while the subscription is past due and Stripe is retrying according to your Stripe Billing settings.
Update the payment method
Open Billing and choose Update payment method. The card update takes place on Stripe's secure hosted page.
When payment succeeds later
The Stripe webhook updates the subscription back to good standing automatically. You can also use Refresh billing status if you want to check Stripe immediately.