PLANS AND BILLING
Change or cancel a paid plan
Billing is organisation-level. Owners and authorised billing managers can manage the subscription from Billing in the signed-in workspace.
Upgrade to a larger plan
Choose the new plan and billing interval from Billing. Rota Generator opens a secure Stripe confirmation page that shows the price change and any proration before you approve it.
Move to a smaller paid plan
A move to a smaller paid plan, or a switch between monthly and yearly billing on the same plan, is scheduled for the next renewal date. Your current paid plan keeps working until then. You can undo the scheduled change before it takes effect.
Cancel to Free
Cancellation is scheduled for the end of the current billing period. You keep your paid plan until that date. Afterward the organisation moves to Free. Employees, rotas, leave, availability and history are not deleted.
If the organisation is above a Free-plan capacity limit after cancellation, existing data remains available but you may need to archive employees or reduce active locations before adding more.
Keep a subscription after scheduling cancellation
Use Keep my subscription from Billing before the cancellation date. Rota Generator removes the pending cancellation and the subscription renews normally.
Invoices and payment methods
Use Invoices & billing details or Payment method to open Stripe's secure customer portal. Card details are handled by Stripe rather than stored by Rota Generator.